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Powering Her Up - Primark Cares


Empowering Women

Working as a trainee on a program called Sudokkho

“The trainers trained me in a critical process (bottom hem). My brother [was] surprised and said that a senior male operator needs at least 6 months to learn it, [so] how can I learn it in 15 days!”

Mukta’s Story

Meet Mukta.* She’s a sewing machine operator. After her marriage broke up, her brother suggested she work at a factory that is one of Primark's suppliers. That was in December 2017 and Mukta hadn’t yet turned 20.

Mukta became a trainee on a program called Sudokkho, a project funded by the UK and Swiss governments where Primark is a partner. It is just one of the many programs we have supported to increase opportunities for women across our supply chain since 2011. These programs are designed to help women develop skills, as well as overcome barriers to promotion and job progression, with the overall goal of creating a better workplace environment.

We focus on women because around they are some of the most vulnerable people in our supply chain all over the globe. Our hope is that by offering better representation in the workforce and helping more female workers progress in their roles , they will have the opportunity to earn better salaries and obtain higher positions, and that this will serve as a starting point for addressing gender imbalances in factories worldwide.

We are planning to extend these programs to more factories and workers by 2030. We want to build on what we have already learned to cover more countries, and, crucially, more workers.

For Mukta and women like her, it makes a lot of sense to join Sudokkho and similar programs. They learn new technical skills through structured, in-house training, allowing them to move up the ladder quicker than normal, with a better prospect for promotion and an increase in salary.

But it wasn't all smooth sailing. Once she’d finished her training, Mukta’s co-workers doubted her new skills. They didn’t want to give her a chance — until they saw what she could do. For Mukta, the Sudokkho training was life changing, just as it has been for many other women.

Now her employers consider her a multi-skilled operator and one of their go-to workers when it comes to taking on board new processes.

Factories and Sudokkho

The Sudokkho program not only helps women like Mukta, it also helps the factories of Primark's suppliers, by providing a skilled workforce more quickly. A study of this program showed that well-trained workers generally achieve 50% performance within 15-to-20 days of completing the program, whereas it typically takes an untrained worker 3-to-4 months to reach the same standard. The secret of its success? The Sudokkho program is focused on faster and more efficient training.

Sudokkho’s “Train the Trainer” model selects and trains the factory's very own trainers and assessors, so they can run the factory’s in-house training center and pass on their knowledge. This way, the factory gets to develop its own better-skilled, more motivated workforce.

Mr Shipu, Manager for compliance and admin, has commented that this aspect of the program has helped his factory better tackle workforce management:

“After implementing the Sudokkho project, if any critical process workers are absent, the Sudokkho trainer finds other operation workers and trains them on particular processes. Upskilling these workers helps us significantly to overcome issues caused by absenteeism.”

Our Customers and Sudokkho

We know it's important for our customers to learn about who makes their clothes — and it’s important to us, too.

Since we first started collaborating with the UK and Swiss governments on the Sudokkho program in 2016, it has reached 16,000 workers in more than 50 factories in Bangladesh.

Unfortunately, the Covid-19 pandemic’s impact on this and other programs has been, and continues to be, significant. But workers and managers have given Primark so much positive feedback on the Sudokkho program, we decided to continue to support it within our supply chain, funding all costs and delivering the program through our program partners, RBC.

Primark Program for Women and Vulnerable Workers

Sudokkho is just one of the initiatives we’ve worked on with governments, NGOs and our on-the-ground Ethical Trade and Environmental Sustainability team. There are many others. Many of them are smaller in scale, because they’re highly targeted and designed for local conditions. Having said that, given the size of our business, they have the potential to scale up to help even more people.

These include:

My Life

My Space

My Journey

Collectively, these initiatives contribute to Primark’s commitment to greater sustainability by supporting gender equality and contributing to women’s empowerment.

*This story is based on a real-life case study, but all personal details have been changed.

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