Policies

It’s our responsibility to respect human rights and the environment in our supply chain. Our Supplier Code of Conduct is the basis of our ethical trade and environmental sustainability programme.

Our Supplier Code of Conduct covers areas of workers’ rights such as payment of wages, health and safety, freedom of association, in addition to prevention of key risks such as forced labour and discrimination. It applies to any supplier making our products.

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Primark Germany is subject to the Supply Chain Due Diligence Act (LkSG). This Human Rights and Environmental Strategy Statement, outlines our approach to risk identification, due diligence and reporting obligations under LkSG.

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Our Supply Chain Human Rights Policy sets out our approach to human rights due diligence and our commitment to protect the rights of the people who make our products, as well as those providing the goods and services to help us run our business.

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We’re committed to providing confidential reporting channels to management and workers in our supply chain, in addition to people who live by the sites which make our products so they can report anything they believe to be inappropriate, improper, dishonest, illegal or dangerous. Our Tell Us mechanism can be accessed anytime online, via an app, or by phone. Details on how to do this are set out in our Tell Us Policy (available in multiple languages).

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We’re committed to reducing our business impact on the environment. This includes minimising the environmental impacts of our own operations and supporting the manufacturing of our products in a more environmentally sustainable way.

Our Environmental Policy sets out our key environmental focus areas including responsible sourcing; chemicals management; resources and waste; energy efficiency and greenhouse gas (GHG) reduction; water efficiency and conservation; and animal welfare and biodiversity, which guide our approach to reducing our environmental impact.

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Animal-derived materials make up less than 1% of the materials used in Primark products, but we’re committed to ensuring that any that are used are responsibly sourced. We support the development of animal welfare standards and certifications, and our policy requires that our suppliers also comply with industry standards and regulations in the sourcing of our products.

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We believe all animals should be treated humanely and that beauty products should be cruelty free. Our own brand cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny programme.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit: https://crueltyfreeinternational.org/

We created Primark Durability Framework to support our Primark Cares commitment to strengthen the durability of our clothes by 2025. This framework is the result of cross-sector collaboration and open conversations with a range of stakeholders. As signatories to the Textiles 2030 initiative, we collaborated closely with WRAP's (Waste and Resources Action Programme) team of experts, their guidance and their Clothing Longevity Protocol served as inspiration for our work. This framework will help us progress towards increasing the durability of our clothes but also allow us to talk about the challenges and successes we face on this journey.

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We are committed to the ZDHC Group’s Programme and are members of the AFIRM Group. These partnerships help us to phase out certain chemicals deemed hazardous and replace them with safer alternatives. A core part of our work towards this target is our Restricted Substances List (RSL), which combines the limits for chemicals in the materials used to make our products, and the substances in chemicals that suppliers are not permitted to use in the manufacture of Primark products and materials. Our RSL is aligned with the ZDHC Manufacturing Restricted Substances List and the AFIRM RSL. We share our RSL with all suppliers and facilities that manufacture Primark products and provide in-country supplier training on our chemical management requirements.

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Our Primark Circular Product Standard is a framework for how we intend to design clothes now and in the future. It was developed in consultation with circularity think tank Circle Economy and the non-profit sustainability educator Sustainable Fashion Academy. The framework is built on the vision for a circular economy for fashion by our partner Ellen MacArthur Foundation, a global thought leader on the circular economy, and in consultation with climate action NGO WRAP.

The standard is used by our Product Teams and our suppliers to support our Primark Cares commitment to make clothes that are recyclable by design by 2027.

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Our Wood and Wood-Derived Fibre Policy outlines our commitment to protect the world’s ancient and endangered forests by applying circular design principles, procuring responsibly, and prioritising Next Generation Solutions in the future.

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As a subsidiary of Associated British Foods plc (ABF), Primark has adopted ABF’s Anti-Bribery and Corruption Policy. ABF is committed to maintaining the highest standards of ethics and compliance with all relevant laws wherever business is conducted. Compliance with anti-bribery and anti-corruption laws are at the forefront of this commitment.

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We’re committed to enabling equality, promoting diversity and creating an inclusive workplace where all colleagues can thrive. We expect our suppliers and partners to share these values and contribute to progress in this area as well. This policy outlines our commitments our approach.

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We’re committed to providing confidential reporting channels to colleagues working directly for Primark, in addition to Primark shareholders, agents, contractors, external consultants, third-party representatives, business partners, and sponsors so they can report anything they believe to be inappropriate, improper, dishonest, illegal or dangerous. Our Speak Up mechanism can be accessed anytime online or by phone. Details on how to do this are set out in our Speak Up Policy which can be downloaded below in multiple languages.

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Since 2015, we’ve been a member of Action, Collaboration, Transformation (ACT). ACT is a ground-breaking agreement between trade unions, global brands and retailers in pursuit of living wages for workers in textile and garment supply chains. The Memorandum of Understanding – signed between companies (including Primark) and IndustriALL (global Trade Union) – is the basis for the cooperation between ACT members, outlining the commitments necessary to establish freedom of association, collective bargaining and living wages within global supply chains.

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We’re committed to working with industry and other stakeholders to phase out specific chemical groups from the textile and apparel supply chain to achieve the goal of ‘zero discharge’ by 2020. This is set out in our Detox Commitment, agreed in conjunction with the global NGO Greenpeace. This has been in place since 2014.

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In 2015 we signed the Cotton Pledge, committing to not knowingly source Uzbek cotton for the manufacturing of any of our products until the Government of Uzbekistan ends the practice of forced child and adult labour in its cotton sector. We extended this ban to Turkmenistan in 2016.

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The ZDHC Foundation, a global multi-stakeholder initiative involving over 160 fashion and footwear industry contributors, oversees the implementation of the Roadmap to Zero Programme. The Roadmap to Zero Programme is a collaborative initiative that works to eliminate hazardous chemicals from the global fashion industry. As part of that aim, ZDHC has established Wastewater Guidelines as an aligned expectation on wastewater quality for the entire textile and footwear industry. These guidelines go beyond regulatory compliance to ensure wastewater discharge does not adversely affect the environment and surrounding communities.

As a member of ZDHC, we have adopted the ZDHC Wastewater Guidelines and ask our suppliers to use these parameters which go beyond regulatory compliance for wastewater discharge.

When you visit our website, we may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the website work as you would expect it to. Although this information does not usually directly identify you, depending on other information we may hold about you, it can sometimes be possible for this information to be personally identifiable to you. Because we respect your right to privacy, you can choose not to allow some types of cookies.

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This privacy notice explains how we process the personal data we collect from you or that you provide to us when: you visit our website (www.primark.com); buy items through Click + Collect; use our various social media channels, such as Facebook, TikTok, Snapchat or Instagram; or otherwise provide to us. "Personal data" is information such as your name, email address, IP address, device identifier and information about your preferences.

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Our Terms of Use provide important information about how you can use our website at www.primark.com

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