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CORPORATE NEWS

Important Changes To Our Fitting Rooms In The UK and ROI

We want our stores to be places where everyone feels safe and welcome. We’re sorry to hear this hasn’t been the experience some people have reported in our fitting rooms. We’ve listened to feedback from our customers and colleagues and you’ll start to see changes in our UK and ROI stores in the coming weeks.

We want our stores to be places where everyone feels safe and welcome.

We’re sorry to hear this hasn’t been the experience some people have reported in our fitting rooms.

We’ve listened to feedback from our customers and colleagues and you’ll start to see changes in our UK and ROI stores in the coming weeks.

Here’s what we’re doing:

1. We will ensure that we offer a **dedicated fitting room area for women,** as well as continuing to offer a combined fitting room area which everyone can use. The set up will vary according to the store layout.

2. **We are making the cubicles more secure** by introducing longer curtains and a new mechanism to hold the curtains firmly in place.

3. We are **refreshing our colleague training** in order to ensure that our teams have everything they need to manage the fitting rooms in our stores and support our customers using them.

It’s really important to us that everyone has a positive experience in our stores. If they don’t, we are committed to doing all we can to make things better.

We’ll be monitoring these changes closely and continuing to listen to our customers and colleagues.

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#### FAQ (Updated 3/10/22)

**How will the new set-up work in practice?**

The combined fitting room area is for everyone. The women-only area is for all women and customers are not required to provide identification. If someone appears to be deliberately trying to abuse the policy then the store will manage at their discretion. The changes we are introducing are informed by the feedback we have had from customers and colleagues. We have taken these steps to try to improve our customer experience whilst using our fitting rooms.

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